tk5999's Privacy Policy

1.1 Personally Identifiable Information

When you create an account or log in to our platform, we may collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID or passport number (for identity verification where applicable)

1.2 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay account number
• Transaction date, amount, and reference number
• Deposit and withdrawal history
• Bonus usage records

1.3 Technical and Usage Information

Information collected automatically when you visit our platform:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent
• Click patterns and navigation data
• Cookies and session tokens (see Section 6 for details)

1.4 Communication Information

When you contact us via live chat support or email, we may retain a record of that conversation for the purpose of improving service quality.

2.1 Service Delivery and Operations

• Account registration, verification, and management
• Processing deposits, withdrawals, and bonuses
• Managing betting and gaming activities
• Sending transaction confirmation messages
• Providing customer support

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Age verification (enforcing the 21+ policy)
• Detecting multiple accounts

2.3 Platform Improvement and Analysis

• Reviewing and improving the user experience
• Planning the launch of new games and features
• Diagnosing and resolving technical issues on the site
• Evaluating service quality

2.4 Communication and Promotions

With your consent, we may use your information to:

• Send notifications about special offers and bonuses
• Inform you of important system updates
• Send responsible gaming reminders

You can unsubscribe from marketing communications at any time.

3.1 Service Provider Partners

We work with trusted third parties for payment processing, technology infrastructure, and security services. All such partners are contractually required to keep your information confidential and may only use it for specified purposes.

3.2 Legal and Regulatory Requirements

We may be legally required to disclose information in the following cases:

• In response to a court order or legal claim
• To assist a government or regulatory body investigation
• At the request of authorities empowered to prevent financial crime
• To protect our legal rights or those of our users

3.3 Business Changes

In the event of a company merger, acquisition, or sale of assets, user information may be transferred to the new controlling party. We will notify users in advance of any such change.

3.4 With Your Consent

Outside the cases listed above, we will not share your personal information with any third party without your explicit prior consent.

4.1 Encryption Technology

All data transmissions are secured with SSL/TLS encryption. Financial transaction data is stored with an additional layer of encryption.

4.2 Access Controls

Only authorised staff can access your information, and only to the extent required to carry out their duties. All access is logged and reviewed regularly.

4.3 Security Audits

Our systems undergo regular security testing. If a security incident is detected, prompt action is taken and affected users are notified.

4.4 Acknowledgement of Limitations

No method of internet transmission or electronic storage is 100% secure. We make every effort to protect your data, but we cannot provide an absolute guarantee of complete security. Keeping your account password and login details confidential is always your responsibility.

5.1 Right to Access

You may request a copy of the personal information held in your account at any time. We will respond within 30 working days of receiving your request.

5.2 Right to Rectification

If the information we hold about you is incorrect or out of date, please contact us to have it corrected. If you are able to correct it yourself, update it in your account settings.

5.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information must be retained for a set period to meet legal obligations, such as records of financial transactions.

5.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. In that case, we will remove you from marketing communications immediately.

5.5 Right to Data Portability

You may request your personal information in a structured, commonly used format that can be transferred to another platform.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — for example, maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the platform from working properly.

6.2 Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This information is processed in aggregated form and does not directly identify any individual.

6.3 Managing Cookies

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some parts of the site to stop working correctly. For further browser help, refer to your browser's help section.

7.1 While Your Account Is Active

While your account is active, we retain your full information. After an account is closed, some information may be kept for a set period for legal and regulatory reasons.

7.2 Financial Transaction Records

All financial transaction records are retained for a minimum number of years as required by applicable law and financial regulations. This retention is necessary for audits, dispute resolution, and fraud investigations.

7.3 Inactive Accounts

For accounts that have been inactive for an extended period, we progressively delete information that is no longer needed. However, information subject to legal obligations is retained.

8.1 Restriction for Users Under 21

The tk5999 platform is operated for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we hold information about a minor, we will delete it immediately and close that account.

8.2 Age Verification System

We verify date of birth at the time of registration. In suspicious cases, additional identity verification documents may be requested. If a parent or guardian believes their child has created an account, please contact [email protected] immediately.

9.1 Policy Update Process

We may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, we will notify you by email.

9.2 Consent to Changes

Continuing to use our platform after an update will be considered your consent to the new policy. If you have any objection to the new policy, please contact our support.